Our Safety Management – Your Peace of Mind

We recognise that safety is a key issue for any school or group trip, and a safe trip will always be our absolute priority.

Our Safety Management System was developed in conjunction with RoSPA – the Royal Society for the Prevention of Accidents – and covers all of the key aspects of organising a school trip.

It covers the key aspects of organising a school or group trip, including:

  • Safety audits of accommodation
  • Safety audits of coach companies
  • 24 hour emergency assistance during your trip
  • Comprehensive travel insurance if required
  • Subsidised inspection visits

Please contact us if you would like a copy.

Your Financial Protection


All of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme (no. 10489). When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. The Civil Aviation Authority’s (CAA) video below tells you about the Certificate.

Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

Our ATOL has been issued under The School Travel Company Ltd. You can check the details on the CAA’s website using this link.

You can also read more general information from the CAA for flight passengers here:


All other bookings are protected through the ABTA bond scheme. We are a Member of ABTA, membership number Y4983.

ABTA’s website ( contains a lot of advice for travellers, including when booking group travel, and the following video, recently updated, explains ‘Why book with an ABTA member’. It’s aimed at the general public, but the sentiment is the same for group travel.

ABTA’s Twitter feed: @ABTAtravel

Please see our Booking Conditions for more information.

School Travel Forum:

Founded in 2003, the School Travel Forum (STF) is a democratic, not-for-profit organisation of leading school tour operators which is dedicated to promoting best practice and safety in school travel. As a founding assured member of the STF, we adhere to a rigorous code of practice and safety management standards that are externally verified each year by leading health and safety consultants. The STF Code of Practice provides assurances on safety provisions made by tour operators in connection with third-party accommodation, transport and visits.

Learning Outside the Classroom Quality Badge:

As Encounters Europe, we were one of the very first organisations in the country to be awarded the Learning Outside the Classroom Quality Badge, recognising us as a provider of quality, safely managed educational experiences for young people.

The Government’s ‘Health and Safety of Learners Outside the Classroom’ consultation paper makes it very clear that “for more complex off-site visits, the Quality Badge scheme helps you use accredited providers – you needn’t risk assess what’s offered by holders of a Quality Badge”.